Strategy. Transformation. Execution.
Senior advice for the decisions that shape your business.
MercUnoTech works with founders and leadership teams on four kinds of decisions: where to grow, what technology to invest in, how to run teams across countries, and, for airlines, how to sell and distribute. We also build our own digital platforms.
What we work on
Four practices, each built around the questions leadership teams bring to us.
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Growth strategy, operating models, revenue operations and organisational effectiveness.
- Growth has slowed. Is the problem the market, the offer or the way we sell?
- We have outgrown the founder-led stage. What structure and roles do we need now?
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Technology roadmaps, AI adoption, vendor and platform choices, and technology governance.
- Where would AI actually help our business, and where is it hype?
- We have too many tools that do not talk to each other. What do we keep?
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Offshore and distributed team design, delivery governance, capacity planning and productivity.
- We want to set up a team in India or another offshore location. Which model fits us?
- Our offshore team delivers, but quality and ownership are uneven. What should change?
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Airline distribution, GDS and NDC strategy, airline retailing and airline technology choices.
- How much of our distribution should move to NDC, and how fast?
- GDS costs keep rising. What are our realistic options?
Our platforms
Alongside our consulting work, we design and build our own digital products, starting with a UCAT preparation platform for students in Australia.
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PlatformLive
UCAT Preparation Platform
For students in Australia preparing for the UCAT ANZ
Online UCAT ANZ preparation with full-length timed mock exams and a question bank organised by topic, so students walk into the test already used to it.
See the platform
How we are different
Senior people do the work
The people who scope your engagement are the people who deliver it. Work is not handed down to junior teams.
Independent advice
We do not resell software or take commissions from vendors, so our recommendations are about what fits your business.
Confidential by default
We are happy to sign an NDA before the first detailed conversation. Client names are never published without permission.
Built for distributed work
With bases in India and Australia, we work across time zones and know first-hand what makes remote teams succeed.
How we work
See engagement modelsUnderstand
We talk to the leadership team and the people closest to the problem, and read the numbers, so we know what is really going on.
Assess
We lay out the realistic options, what each would cost and what each would take to deliver.
Recommend
We give you a clear recommendation and the reasoning behind it, in writing.
Plan
We agree priorities, owners, timelines and how progress will be measured.
Review
We check in on progress and adjust the plan where things have changed.
Recent thinking
All insights-
AI adoption starts with the business question
Most AI projects stall because they start with the tool. Start with the decision or the process you want to improve instead.
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GDS and NDC: strategy before technology
NDC is often treated as an IT project. For most airlines it is a commercial decision about channels, cost and customers.
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Designing an operating model for distributed teams
When an offshore or remote team underperforms, the cause is usually the operating model around it, not the people in it.
Have a decision to work through?
Tell us what you are facing. We will reply within two working days.