Questions we help answer
If one of these sounds familiar, we should talk.
- We want to set up a team in India or another offshore location. Which model fits us?
- Our offshore team delivers, but quality and ownership are uneven. What should change?
- How should we split work between onshore and offshore teams?
- How do we measure productivity in a distributed team fairly?
What we do
- Global operating model design
- Decide what work sits where, which model suits you (own centre, partner or hybrid) and how locations connect.
- Distributed team strategy
- Set up the roles, rituals, tools and overlap hours that make remote and cross-border teams work as one.
- Delivery governance frameworks
- Put in place the reviews, metrics and escalation paths that give leaders visibility without micromanagement.
- Resource and capacity planning
- Match people and skills to demand, and plan hiring or partner capacity ahead of time.
- Productivity improvement
- Find where time is lost to handoffs, rework and waiting, and fix the causes rather than the symptoms.
- Operational performance advisory
- Review service levels, cost and quality across locations and agree a plan to improve them.
Have a decision to work through?
Tell us what you are facing. We will reply within two working days.